Frequently Asked Questions

We seal and agitate every run with a Rotobrush contact-cleaning system, then extract debris with negative air pressure. The process takes 3-5 hours for a typical Schertz home with one HVAC system. We start with a camera inspection of the trunk and branch lines, clean the blower compartment and evaporator coil housing if accessible, and finish with a second camera pass to verify the results. You receive both photo sets.

Most single-system homes in Schertz take 3-5 hours from arrival to final walkthrough. Two-system homes, common in larger Cibolo and New Braunfels properties, run 5-7 hours. We give you a real arrival window, text when the technician is en route, and keep you updated on progress. Haven Standard Clause 2 means we arrive on schedule, or we communicate if traffic on I-35 or FM 3009 delays us.

Every run is photographed before and after. You see the debris, dust loading, and construction residue we found, and you see the same view after cleaning. This is not a generic "after" photo from another job. It is your system, your register, your trunk line. Haven Standard Clause 4 requires evidence on every job. We also note any findings that affect air quality, such as moisture staining or compromised flex duct.

No. Our equipment maintains negative pressure throughout the system, so dislodged debris is captured at the point of agitation, not blown into your living space. We also protect floors and furnishings in the work path. In 13 years of operation, we have refined our containment protocols specifically for the fine limestone and clay soils that blow through Schertz and Cibolo during dry spells.

Every 3-5 years for most Schertz homes, though the local climate pushes some households toward the shorter end of that range. Northeast San Antonio sits at the edge of the Texas Hill Country, where caliche dust, cedar pollen, and construction from rapid development in Selma and Converse add particulate load. Homes with pets, recent remodeling, or occupants with allergies often benefit from more frequent service. We inspect and advise based on what we actually find, not a calendar.

We use Rotobrush brush-and-vacuum systems for contact cleaning of branch runs, paired with Nikro high-velocity negative air machines for trunk line extraction. For homes with coated or fiberglass duct board, common in Schertz builds from the 1990s and 2000s, we adjust brush stiffness to avoid damaging the liner. The right tool for the duct material matters, and we select based on what your inspection shows.

We do not sell or install UV lights, ionizers, or whole-home air purifiers as add-on products. Our focus is mechanical cleaning of the duct system itself. If your Schertz home has specific indoor air quality concerns, we will note them in our findings and can refer you to an HVAC contractor who handles that scope. Haven Standard Clause 5 means no product upsells during a cleaning visit.

A run is the trade term for a single duct line from the plenum, the central distribution box, to one register. A clean run is both what we deliver and the condition we leave it in. One word doing two jobs, both literal. Your Schertz home likely has 8-15 supply runs and 1-3 return runs, depending on system design and whether additions in neighborhoods like The Crossvine modified the original layout.

Every professional working under our name is required to hold the license and insurance their state requires, and we verify it before they ever enter a Schertz home. You can request license numbers and certificate of insurance documentation at any time. Haven Standard Clause 3 means verified crews, with background checks and proper coverage, not verbal assurances.

No permit is required for standard residential duct cleaning in Schertz, Cibolo, or the surrounding municipalities. If we discover issues that require duct modification, repair, or replacement of components within the air handler, we will note whether that scope triggers permit requirements under local building codes. We do not perform structural HVAC work that would require permitting.

This location is independently owned and operated by Tomas Reyes, serving Schertz and the northeast San Antonio corridor. CleanRun Air Duct Cleaning is an established brand founded in 2013, and we operate under its standards, documentation systems, and pricing structure. The local team lives here, knows the area, and holds the local license. The brand provides the Haven Standard that governs how we work.

We do not offer same-day emergency dispatch for duct cleaning. It is a scheduled, methodical service that requires proper setup, containment, and documentation. If you have an urgent HVAC failure, water intrusion, or suspected mold issue in your Schertz home, we can inspect and advise, but we will not rush the cleaning process or skip the pre-inspection. The phone is answered 24/7, and our coordinator will schedule you at the first available proper slot.

Turn off your HVAC system and call a licensed HVAC technician or your utility provider first. Burning odors can indicate electrical issues, overheating components, or debris contacting heat strips, none of which are resolved by duct cleaning. Once the safety issue is addressed, we can inspect the duct system for residual debris or damage. We will not clean ducts in an active hazard situation.

We schedule appointments seven days a week, including Saturdays and Sundays, to accommodate working households in Schertz, Universal City, and Alamo Heights. Weekend slots fill earlier in the week, so booking ahead helps. The phone is answered 24/7 for scheduling. We do not promise same-weekend availability, but we will give you the next open slot that fits your schedule.

Our duct cleaning carries a written satisfaction guarantee under Haven Standard Clause 1. If you are not satisfied with the documented results, we return to address the concern at no additional charge. The warranty covers the workmanship of the cleaning itself, not underlying HVAC mechanical issues or pre-existing duct damage we documented and disclosed. You receive the warranty terms in writing before work begins.

We investigate the cause. Rapid re-soiling usually points to an upstream issue, a compromised filter seal, a return air leak pulling attic dust, or an HVAC system running without filtration during construction. In Schertz's fast-growing areas like the Schertz Parkway corridor, ongoing nearby development can overwhelm systems. We document what we find, show you the evidence, and recommend the appropriate fix, whether that is within our scope or requires an HVAC contractor.

We guarantee that we will clean every run to the documented standard, removing the debris and dust load we find. We do not guarantee specific medical or health outcomes, as air quality depends on many factors beyond duct cleanliness, including filtration, humidity, occupancy, and sources of pollution. What we can show you is the before-and-after condition of your system, and we stand behind that evidence.

Call (830) 402-5110 any time. Our live coordinator will gather your address, system details, and any concerns, then schedule a pre-inspection and written estimate. There is no charge for the estimate, and no obligation. We serve Schertz, Cibolo, Universal City, Selma, Converse, Live Oak, Windcrest, New Braunfels, Terrell Hills, Alamo Heights, San Antonio, and Seguin.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning, serving Schertz and the northeast San Antonio corridor since 2013.